Helen Gerrard, MG Corporation Board Director (2012), explains how MG Corporation is governed She talks about how it’s changed over time and how it represents different groups through the Dawang Council “Wi...
- 01 Understanding governance
- 02 Culture and governance
- 03 Getting Started
- 04 Leadership
05 Governing the organisation
- 5.0 Governing the organisation
- 5.1 Roles, responsibilities and rights of a governing body
- 5.2 Accountability: what is it, to whom and how?
- 5.3 Decision making by the governing body
- 5.4 Governing finances and resources
- 5.5 Communicating
- 5.6 Future planning
- 5.7 Building capacity and confidence for governing bodies
- 5.8 Case Studies
- 06 Rules and policies
- 07 Management and staff
08 Disputes and complaints
- 8.0 Disputes and complaints
- 8.1 Aboriginal and Torres Strait Islander and non-Indigenous approaches
- 8.2 Core principles and skills for dispute and complaint resolution
- 8.3 Disputes and complaints about governance
- 8.4 Your members: Dealing with disputes and complaints
- 8.5 Organisations: dealing with internal disputes and complaints
- 8.6 Practical guidelines and approaches
- 8.7 Case Studies
- 09 Governance for nation rebuilding
- Governance Stories
- Useful links
- Preview new Toolkit
8.0 Disputes and complaints
This painting entitled: Two Ways: Yapa and Kardiya Ways depicts the Aboriginal dispute-resolution process at Ali Curung in the Northern Territory. It is reproduced with the kind permission of the artists, Gwen Brown and Marjorie Hayes, members of the Kurduju Committee from Ali Curung.
Conflicts of views between people and complaints about how things are done are common to every society and organisation.
However, if tensions and differences of opinions are left unresolved for too long, they can turn into irreconcilable disputes that poison the air and destroy people’s ability to work and live together.
Most societies have ways to protect peace and order, impose sanctions and punishment, deal with complaints by citizens, and mediate disputes.
Doing this well and fairly is a fundamental part of effective governance.
However, there can be major differences across cultures about what people consider to be ‘fair’ and the ‘right ways’ of settling conflict and restoring harmony.
This is the case for Aboriginal and Torres Strait Islander nations and their organisations that have to operate under and negotiate between two very different cultural ways of dealing with disputes and grievances.
This topic gives you a broad introduction to this very challenging area, focusing on disputes about governance. It includes tips about the principles and processes involved, along with tools and guidelines for dealing with some commonly encountered problems.
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