Conflict resolution and peacemaking overview

In this section, we look at conflicts, disputes and complaints and their common causes within organisations, communities and nations. We help you understand peacemaking and provide strategies for working through conflicts, disputes and complaints in your group. We also provide suggestions for creating culturally legitimate peacemaking processes.
 

Understand conflicts, disputes and complaints

In this topic, we define conflict, dispute and complaint – including how they differ. We also look at some common causes and reasons for conflicts, disputes and complaints.

→ Understand conflicts, disputes and complaints
 

Understand peacemaking

This topic defines peacemaking for Aboriginal and Torres Strait Islander groups. We also look at the role of healing in peacemaking.

→ Understand peacemaking
 

Implement peacemaking processes

This topic takes you through the different peacemaking processes you can use in your organisation, community or nation to manage or resolve conflicts, disputes and complaints.

→ Implement peacemaking processes