Waltja keeping community informed

Waltja Tjutangku Palyapayi Aboriginal Corporation is committed to ensuring community is kept informed about what the organisation is doing. Because Waltja represents many people from different language groups across vast areas, they use a combination of ways to ensure their message gets out. Some of the ideas Waltja have found work well include:

Visiting commnity
Board members, staff and management get out and about in their communities and proactively seek community feedback. This is then used to improve Waltja’s service delivery.

Waltja also have community contact people, who disseminate information by word of mouth among their family and peers. These people also hold informal consultation with their communities and convey feedback to Waltja.

Electronic communication
Waltja send faxes containing important information to remote community members and service workers. This ensures members and service workers who may not have guaranteed access to the internet remain informed.

Waltja’s Family News publication is also published three or four times a year and is widely distributed to communities across the Central Australia region.

Website
Waltja maintains an easy to use and informative website which can be accessed by community and stakeholders at any time.

Board reports
Waltja ensure managers provide reports and updates at board meetings.

Verbal communication
Waltja staff make sure that community members feel welcome and comfortable visiting the office or ringing up to ask questions or seek information.