Topic: Conflict resolution and peacemaking

This topic takes you through the different peacemaking processes you can use in your organisation, community or nation to manage or resolve conflicts, disputes and complaints. Designing your peacemaking processes To practice peacemaking successfully, your group needs to have suitable and effective processes. Processes should guide how your group addresses conflicts, disputes and complaints. They … Implement peacemaking processes

This topic defines peacemaking for Aboriginal and Torres Strait Islander groups. We also look at the role of healing in peacemaking. Defining peacemaking Aboriginal and Torres Strait Islander perspectives on responding to conflicts, disputes and complaints can be quite different to non-Indigenous approaches. Some documented practices use language – such as ‘peacemaking’ – to describe … Understand peacemaking

In this topic, we define conflict, dispute and complaint– including how they differ. We also look at some common causes and reasons for conflicts, disputes and complaints. Defining conflict, dispute and complaint Governance is about working together. Working collectively towards anything creates potential for differences between people. These differences can happen in people’s interests, perspectives, … Understand conflicts, disputes and complaints

In this section, we look at conflicts, disputes and complaints and their common causes within organisations, communities and nations. We help you understand peacemaking and provide strategies for working through conflicts, disputes and complaints in your group. We also provide suggestions for creating culturally legitimate peacemaking processes.   Understand conflicts, disputes and complaints In this … Conflict resolution and peacemaking overview