All organisations run into controversies about issues or changes under consideration This is not necessarily a bad thing, but the way it is handled can determine whether an organisation will emerge from the discus...
All organisations run into controversies about issues or changes under consideration This is not necessarily a bad thing, but the way it is handled can determine whether an organisation will emerge from the discus...
The Canadian Institute for Conflict Resolution suggests these techniques to help manage issue-based conflicts Acknowledge the value of different views Acknowledge the value and importance of divergent views in ma...
Maari Ma Health Aboriginal Corporation is a community controlled regional health service providing for the needs of Aboriginal people in far west NSW...
In order to achieve agreements and decisions that will last, people must feel that the dispute resolution and complaint processes and outcomes are: procedurally legitimate and fair People have had the opportunity...
Effective strategies include: detailed HR policies and written procedures that clearly set out the rights, roles and responsibilities of management and staff, including how disputes and complaints should be addr...
Effective strategies include: honest and informative communication and feedback between a governing body and top manager clearly setting out, understanding and having a mutual respect for each other’s rol...
Effective strategies to build the capacity of governing bodies to deal with conflict and misconduct include: delivering customised training in dispute mediation and negotiation ensuring the governing body carries...
You can use this check-up to see what you are doing well to manage disputes or grievances in your organisation or group and get ideas for other things you could do to improve your processes...
Governing body—disagreement and conflict within the governing body itself; poor chairing or bullying at meetings; poor conduct and dishonesty; interference by the governing body in the daily work of individual...
Have a written complaints and dispute resolution policy and procedure Complaints are usually handled first by a designated officer, and if needed they can go to the top manager or the governing body as the ultima...
Every society has ways to protect peace and order, impose sanctions and punishment…