8.7 Case Studies

Developing a confidential, flexible and fair grievance policy

Maari Ma Health Aboriginal Corporation is a community controlled regional health service providing for the needs of Aboriginal people in far west NSW.

Maari Ma promotes a friendly and supportive workplace where staff are able to perform to the best of their ability with confidence and respect. They have a grievance policy to support staff who feel they have been unfairly treated, to work through issues and actively contribute to a resolution. Their grievance system is confidential, flexible, fair, focused on resolution and accessible to all staff. The Human Resource Manager supports staff and managers in the process of managing grievances and developing confidence and experience to appropriately respond to staff issues. Some issues which cannot be resolved internally may end up being mediated by an independent party.