Helen Gerrard, MG Corporation Board Director (2012), explains how MG Corporation is governed She talks about how it’s changed over time and how it represents different groups through the Dawang Council “Wi...
Skills needed for dispute resolution
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Home
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01 Understanding governance
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02 Culture and governance
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03 Getting Started
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04 Leadership
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05 Governing the organisation
- 5.0 Governing the organisation
- 5.1 Roles, responsibilities and rights of a governing body
- 5.2 Accountability: what is it, to whom and how?
- 5.3 Decision making by the governing body
- 5.4 Governing finances and resources
- 5.5 Communicating
- 5.6 Future planning
- 5.7 Building capacity and confidence for governing bodies
- 5.8 Case Studies
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06 Rules and policies
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07 Management and staff
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08 Disputes and complaints
- 8.0 Disputes and complaints
- 8.1 Aboriginal and Torres Strait Islander and non-Indigenous approaches
- 8.2 Core principles and skills for dispute and complaint resolution
- 8.3 Disputes and complaints about governance
- 8.4 Your members: Dealing with disputes and complaints
- 8.5 Organisations: dealing with internal disputes and complaints
- 8.6 Practical guidelines and approaches
- 8.7 Case Studies
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09 Governance for nation rebuilding
- Governance Stories
- Glossary
- Useful links
- Acknowledgements
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Skills needed for dispute resolution
08 Disputes and complaints
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- Good conflict analysis skills.
- Good knowledge of the context and related history.
- Sensitivity to the local cultural context and relationships.
- Local language skills or access to good translators.
- Technical expertise as required.
- Enough status and credibility to make decisions and then act on them or have others do so.
- Good knowledge of the people, issues and organisation involved.
- Skills in facilitation, mediation, teamwork and counselling.
All governing bodies or community committees involved in dispute resolution, mediation or agreement making should have relevant skills and information, or be able to secure them externally.