Organisational hotspots for conflict and complaints

08 Disputes and complaints

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Governing body—disagreement and conflict within the governing body itself; poor chairing or bullying at meetings; poor conduct and dishonesty; interference by the governing body in the daily work of individual staff and managers; intimidation or unilateral direction of staff.
Management—poor conduct and dishonesty among management; tension and unresolved issues between the governing body and top manager; poor management communication and leadership; inconsistent decision making and application of policies; poor work performance; failure to communicate relevant information to governing body and staff.
Staff—poor conduct and dishonesty; harassment and tensions between management and staff; operating without delegation; poor work performance; confusion about roles and responsibilities; failure to report on actions and progress.