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Indigenous Governance Toolkit Indigenous Governance Toolkit
Understand Indigenous Governance
MG Corporation: How their governance works
Mar 01 2023
Understand Indigenous Governance
MG Corporation: How their governance works

Helen Gerrard, MG Corporation Board Director (2012), explains how MG Corporation is governed She talks about how it’s changed over time and how it represents different groups through the Dawang Council “Wi...

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Understand Indigenous Governance
8 Elements Worksheet
Mar 01 2023
Understand Indigenous Governance
8 Elements Worksheet

In the attached document, you will find questions to discuss about your governance in the 8 areas Knowing the answers to these questions can help you keep your governance on track...

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Understand Indigenous Governance
How Yawuru cultural values and practices inform their governance
Dec 23 2022
Understand Indigenous Governance
How Yawuru cultural values and practices inform their governance

Nyamba Buru Yawuru (NBY) is a not-for-profit company owned by the Yawuru Native Title holders through a corporate group structure The company was the Category A Winner in the 2018 Indigenous Governance Awards In t...

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Understand Indigenous Governance
Effective Indigenous governance
Dec 23 2022
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Effective Indigenous governance

  Effective governance means having rules, structures and processes capable of achieving your objectives We look at AIGI’s principles for effective Indigenous governance, and 3 other models that can be...

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Understand Indigenous Governance
Self-determination and governance
Dec 23 2022
Understand Indigenous Governance
Self-determination and governance

  Governance is a foundational structure that can be used to build strong self-determined practices We explore what self-determination means for Aboriginal and Torres Strait Islander peoples and how it can br...

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Understand Indigenous Governance
Governance lingo
Dec 23 2022
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Governance and government sound really similar, but they are not the same thing We explain why We also explain the difference between organisational, corporate, community and Indigenous governance Governance is no...

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Indigenous governance
Dec 23 2022
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Indigenous governance

  Aboriginal and Torres Strait Islander peoples have been practising governance since time began What makes it Indigenous governance is the role that Aboriginal and Torres Strait Islander culture plays We loo...

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Understand Indigenous Governance
Defining governance
Dec 23 2022
Understand Indigenous Governance
Defining governance

  Governance is the way that people organise themselves to achieve a shared goal We look at the 8 elements of governance that need to work together to be effective We also explain the different stages of gove...

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Understand Indigenous governance
Dec 23 2022
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  In this section, we explain what governance means and look at the different types of governance – Indigenous, community, corporate and organisational We explain what effective governance is and the import...

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Diagram of the Governance Truck
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Download a diagram of the Governance Truck to print and share with your group...

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AIGI / Resource Hub / Governance hotspots for conflict and complaints
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Governance hotspots for conflict and complaints
  • Home triangle
    • Home
    • About the Toolkit
    • How to use the Toolkit
    • Toolkit Topics Overview
  • 01 Understanding governance triangle
    • 1.0 Understanding governance
    • 1.1 The important parts of governance
    • 1.2 Indigenous governance
    • 1.3 Governance in Aboriginal and Torres Strait Islander organisations
    • 1.4 Case Studies
  • 02 Culture and governance triangle
    • 2.0 Culture and governance
    • 2.1 Indigenous governance and culture
    • 2.2 Two-way Governance
    • 2.3 Case Studies
  • 03 Getting Started triangle
    • 3.0 Getting started on building your governance
    • 3.1 Assessing your Governance
    • 3.2 Mapping your community for governance
    • 3.3 Case Studies
  • 04 Leadership triangle
    • 4.0 Leadership for governance
    • 4.1 Aboriginal and Torres Strait Islander leadership
    • 4.2 The challenges of leadership
    • 4.3 Evaluating your leadership
    • 4.4 Youth leadership and succession planning
    • 4.5 Building leadership capacity to govern
    • 4.6 Case Studies
  • 05 Governing the organisation triangle
    • 5.0 Governing the organisation
    • 5.1 Roles, responsibilities and rights of a governing body
    • 5.2 Accountability: what is it, to whom and how?
    • 5.3 Decision making by the governing body
    • 5.4 Governing finances and resources
    • 5.5 Communicating
    • 5.6 Future planning
    • 5.7 Building capacity and confidence for governing bodies
    • 5.8 Case Studies
  • 06 Rules and policies triangle
    • 6.0 Governance rules and policies
    • 6.1 What are governance rules?
    • 6.2 Governance rules and culture
    • 6.3 Running effective meetings
    • 6.4 Policies for organisations
    • 6.5 Case Studies
  • 07 Management and staff triangle
    • 7.0 Management and staff
    • 7.1 Managing the organisation
    • 7.2 The governing body and management
    • 7.3 Managing staff
    • 7.4 Staff development and training
    • 7.5 Case Studies
  • 08 Disputes and complaints triangle
    • 8.0 Disputes and complaints
    • 8.1 Aboriginal and Torres Strait Islander and non-Indigenous approaches
    • 8.2 Core principles and skills for dispute and complaint resolution
    • 8.3 Disputes and complaints about governance
    • 8.4 Your members: Dealing with disputes and complaints
    • 8.5 Organisations: dealing with internal disputes and complaints
    • 8.6 Practical guidelines and approaches
    • 8.7 Case Studies
  • 09 Governance for nation rebuilding triangle
    • 9.0 Governance for nation rebuilding and development
    • 9.1 What is nation rebuilding?
    • 9.2 Governance for nation rebuilding
    • 9.3 Governance for sustained development
    • 9.4 Networked governance
    • 9.5 Kick-starting the process of nation rebuilding
    • 9.6 Case Studies
  • Governance Stories
  • Glossary
  • Useful links
  • Acknowledgements
  • Preview new Toolkit triangle
    • Understand Indigenous Governance Overview
    • Defining Governance
    • Indigenous Governance
    • Governance Lingo
    • Self-determination and Governance
    • Effective Indigenous Governance

Governance hotspots for conflict and complaints

08 Disputes and complaints
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Tips: Governance hotspots for conflict and complaints

This is a list of several hotspot areas in your governance arrangements that can quickly become the source of complaint and conflict:

  • Your leadership— leaders not being seen as having the authority, legitimacy and credentials to lead and represent their people
  • Your governing body—a lack of capacity, fairness and honesty; conflicts of interest; a lack of experience in setting directions and developing policy; poor communication and consultation with members; interference in the daily management of an organisation or giving direct instructions to staff contrary to stated policy and plans.
  • Your decision making—it is not fair, consensual, legal, informed, consistent, and transparent; decisions are not implemented and reported on
  • Your members—identifying who are the ‘right’ members of your community, group or nation, to the exclusion of others; having particular families take over the running of an organisation or project to the exclusion of others; competing or overlapping rights and interests; politicised factions
  • Your managers and staff—taking over the role and authority of the governing body without delegation; a lack of capacity, fairness and honesty; lack of clarity about roles and responsibilities; not operating under policies and instructions
  • Your assets and finances— money, resources and benefits are not correctly secured and distributed; service delivery and government funding are inadequate
  • Your external stakeholders—a failure in the capacity, fairness and honesty of governments and their officers; differing views between Aboriginal and Torres Strait Islander groups, governments and private sector partners about what constitutes ‘good’ governance, financial management and leadership.

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    Skills needed for dispute resolution
    Handling disputes and complaints from members

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