Winners and finalists of the 2022 Indigenous Governance Awards talk about the importance of developing the next generation of leaders and how succession planning takes place in their organisation...
Governance hotspots for conflict and complaints
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Home
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01 Understanding governance
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02 Culture and governance
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03 Getting Started
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04 Leadership
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05 Governing the organisation
- 5.0 Governing the organisation
- 5.1 Roles, responsibilities and rights of a governing body
- 5.2 Accountability: what is it, to whom and how?
- 5.3 Decision making by the governing body
- 5.4 Governing finances and resources
- 5.5 Communicating
- 5.6 Future planning
- 5.7 Building capacity and confidence for governing bodies
- 5.8 Case Studies
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06 Rules and policies
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07 Management and staff
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08 Disputes and complaints
- 8.0 Disputes and complaints
- 8.1 Aboriginal and Torres Strait Islander and non-Indigenous approaches
- 8.2 Core principles and skills for dispute and complaint resolution
- 8.3 Disputes and complaints about governance
- 8.4 Your members: Dealing with disputes and complaints
- 8.5 Organisations: dealing with internal disputes and complaints
- 8.6 Practical guidelines and approaches
- 8.7 Case Studies
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09 Governance for nation rebuilding
- Governance Stories
- Glossary
- Useful links
- Acknowledgements
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Governance hotspots for conflict and complaints
08 Disputes and complaints
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This is a list of several hotspot areas in your governance arrangements that can quickly become the source of complaint and conflict:
- Your leadership— leaders not being seen as having the authority, legitimacy and credentials to lead and represent their people
- Your governing body—a lack of capacity, fairness and honesty; conflicts of interest; a lack of experience in setting directions and developing policy; poor communication and consultation with members; interference in the daily management of an organisation or giving direct instructions to staff contrary to stated policy and plans.
- Your decision making—it is not fair, consensual, legal, informed, consistent, and transparent; decisions are not implemented and reported on
- Your members—identifying who are the ‘right’ members of your community, group or nation, to the exclusion of others; having particular families take over the running of an organisation or project to the exclusion of others; competing or overlapping rights and interests; politicised factions
- Your managers and staff—taking over the role and authority of the governing body without delegation; a lack of capacity, fairness and honesty; lack of clarity about roles and responsibilities; not operating under policies and instructions
- Your assets and finances— money, resources and benefits are not correctly secured and distributed; service delivery and government funding are inadequate
- Your external stakeholders—a failure in the capacity, fairness and honesty of governments and their officers; differing views between Aboriginal and Torres Strait Islander groups, governments and private sector partners about what constitutes ‘good’ governance, financial management and leadership.