Winners and finalists of the 2022 Indigenous Governance Awards talk about the importance of developing the next generation of leaders and how succession planning takes place in their organisation...
- 01 Understanding governance
- 02 Culture and governance
- 03 Getting Started
- 04 Leadership
05 Governing the organisation
- 5.0 Governing the organisation
- 5.1 Roles, responsibilities and rights of a governing body
- 5.2 Accountability: what is it, to whom and how?
- 5.3 Decision making by the governing body
- 5.4 Governing finances and resources
- 5.5 Communicating
- 5.6 Future planning
- 5.7 Building capacity and confidence for governing bodies
- 5.8 Case Studies
- 06 Rules and policies
- 07 Management and staff
08 Disputes and complaints
- 8.0 Disputes and complaints
- 8.1 Aboriginal and Torres Strait Islander and non-Indigenous approaches
- 8.2 Core principles and skills for dispute and complaint resolution
- 8.3 Disputes and complaints about governance
- 8.4 Your members: Dealing with disputes and complaints
- 8.5 Organisations: dealing with internal disputes and complaints
- 8.6 Practical guidelines and approaches
- 8.7 Case Studies
- 09 Governance for nation rebuilding
- Governance Stories
- Useful links
- Preview new Toolkit
Getting long lasting results from dispute resolution
In order to achieve agreements and decisions that will last, people must feel that the dispute resolution and complaint processes and outcomes are:
- procedurally legitimate and fair. People have had the opportunity to participate, put forward their views and be listened to,and have confidence in the information, rules and processes.
- emotionally satisfying and restorative of social cohesion. These are people’s personal and emotional reasons for the dispute or grievance—whether they feel those have been taken into account in the process, and how they feel about themselves and others after outcomes have been negotiated.
- substantively ‘resolved’. This means addressing the actual issues or intangible things under dispute which people are actually seeking to have resolved.
(Adapted from ‘The Satisfaction Triangle: A Simple Measure for Negotiations and Decision Making’. The Indigenous Facilitation and Mediation Project, 2004. AIATSIS, Canberra)