Winners and finalists of the 2022 Indigenous Governance Awards talk about the importance of developing the next generation of leaders and how succession planning takes place in their organisation...
- 01 Understanding governance
- 02 Culture and governance
- 03 Getting Started
- 04 Leadership
05 Governing the organisation
- 5.0 Governing the organisation
- 5.1 Roles, responsibilities and rights of a governing body
- 5.2 Accountability: what is it, to whom and how?
- 5.3 Decision making by the governing body
- 5.4 Governing finances and resources
- 5.5 Communicating
- 5.6 Future planning
- 5.7 Building capacity and confidence for governing bodies
- 5.8 Case Studies
- 06 Rules and policies
- 07 Management and staff
08 Disputes and complaints
- 8.0 Disputes and complaints
- 8.1 Aboriginal and Torres Strait Islander and non-Indigenous approaches
- 8.2 Core principles and skills for dispute and complaint resolution
- 8.3 Disputes and complaints about governance
- 8.4 Your members: Dealing with disputes and complaints
- 8.5 Organisations: dealing with internal disputes and complaints
- 8.6 Practical guidelines and approaches
- 8.7 Case Studies
- 09 Governance for nation rebuilding
- Governance Stories
- Useful links
- Preview new Toolkit
Define the purpose
• Explain the reason for the consultation.
• Explain how the information gained will be used.
• Get people’s agreement.
Be guided by principles
• Be guided by a commitment to make the right decision for the community. Principles might include:
– desire to maximise positive impact of a decision
– maintaining culture
– ensuring a decision is sustainable
– complying with legal requirements
• Consult with the whole community—that means all interest groups, taking account of language, culture, age, gender, diversity of interests and rights.
Choose the best method
• Get local people to participate in the design and coordination of the consultation process.
• Use language and concepts which everyone can understand.
Provide enough information
• Make information available so that people can make an informed choice or provide thoughtful comment.
Allow plenty of time
• Allow enough time to consult thoroughly.
Allow enough resources
• Make sure you have enough resources (money, expertise, people) to properly consult.
• Consult members and the community regularly, not just when you have to.
• Consult people not only about controversial issues, but also about priorities and strategic direction.
• Respond to all issues raised.
• Make sure the process is transparent so that everyone knows what is being discussed and with whom.
• Give feedback about the final decision.
Evaluate the process
• Evaluate the consultation process after the decision has been made to assess whether it achieved the goals.
—adapted from Excellence in Governance for Local Government, CPA Australia.