External complaints

External complaints

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External complaints
1. A complaint is handled by the governing body or the CEO
2. The complaint is entered into a complaints register
3. If it remains unresolved it may be referred to an external mediation body such as an independent mediator or arbitrator

While all organisations see external complaints as negative, they can be a means to improving processes and services. The complaints procedures usually follow a logical progression: Three Steps to resolving external complaints